Payments are usually received immediately or within a few hours, as we send them via SEPA or Instant SEPA transfers. However, the exact time may vary depending on the recipient bank.
Please note that we only send funds to bank accounts within the European Union, ensuring fast and secure transfers.
If you have questions or need assistance, our support team is available to help you at any time.

Creating a crypto wallet is simple. If you prefer an online wallet, you can start by downloading Trust Wallet, Metamask, Exodus, or any other wallet that supports cryptocurrency storage.
If you’d like to keep your crypto in “cold storage,” you can use Ledger or another offline hardware wallet.

The delivery time depends mainly on the speed of the blockchain network and the payment method used. Generally, transactions are completed within minutes after payment confirmation.
In rare cases, it may take longer due to network congestion or additional verifications.
At AltcoinX, we strive to ensure the process is fast, secure, and transparent, so you receive your cryptocurrencies as quickly as possible.

To complete identity verification, have your national ID or foreigner ID card (TIE) ready, as well as a device with a camera.
Start the process, take a photo of your ID, and complete a live selfie. Once submitted, you will need to wait while the system verifies your identity, which usually takes 5–10 minutes.
If we need to verify your address, we may ask for a valid document (not older than 3 months), such as a bank statement, utility bill, or tax return.
If you encounter issues or have questions, contact us via live chat. This procedure is necessary to comply with anti-money laundering regulations.